Privacy Policy
Effective Date: April 15, 2025
1. GENERAL PROVISIONS
1.1 This Privacy Policy ("Policy") governs the processing of personal data by Mechhive B.V., company registration number 88693368, having its registered seat at Eindhoven, the Netherlands ("Controller," "we," "us," or "our") in connection with the use of the Relograde platform accessible at relograde.com and console.relograde.com ("Platform").
1.2 For the purposes of this Policy, "Customer" or "you" refers to any business entity that creates an account on the Platform as defined in our Terms and Conditions.
1.3 By accessing or using the Platform, the Customer acknowledges having read and understood this Policy and consents to the data processing activities described herein. If the Customer does not agree with any aspect of this Policy, the Customer must refrain from using the Platform.
2. INFORMATION COLLECTION
2.1 In the course of providing the Platform services, the Controller collects and processes the following categories of information:
2.1.1 Business Information: (a) Legal company name and business registration details; (b) Registered business address and contact information; (c) VAT identification number for EU-based businesses; (d) Trade Register extracts and relevant business documentation; (e) Ultimate Beneficial Owner (UBO) information; and (f) Identification documents for UBOs and authorized representatives.
2.1.2 Technical Information: (a) IP addresses; (b) Device and browser specifications; (c) Access timestamps and login records; and (d) Platform usage data.
2.1.3 Transaction Information: (a) Order details and history; (b) Payment information; (c) Wallet transactions and balances; and (d) API usage metrics.
2.2 The Controller may collect additional information as reasonably necessary to provide the services or as required by applicable law.
3. PURPOSES AND LEGAL BASIS OF PROCESSING
3.1 The Controller processes personal information for the following purposes:
(a) Service provision and account management; (b) Order processing and transaction execution; (c) Compliance with legal obligations, including Know Your Business (KYB) and Anti-Money Laundering (AML) requirements; (d) Fraud prevention and security maintenance; (e) Business operations and service improvements; and (f) Communication regarding account status, orders, and service updates.
3.2 The legal bases for processing include:
(a) Performance of contractual obligations; (b) Compliance with legal requirements; (c) Legitimate business interests; and (d) Where applicable, consent.
4. INFORMATION DISCLOSURE
4.1 The Controller may disclose personal information to the following categories of recipients:
(a) Service providers and data processors acting on the Controller's behalf; (b) Payment processors and financial institutions necessary for transaction processing; (c) Legal authorities pursuant to valid legal process or regulatory requirement; and (d) Relevant parties in connection with corporate reorganization, merger, sale, or asset transfer.
4.2 The Controller will ensure that any third party receiving personal information is bound by appropriate confidentiality and data protection obligations.
4.3 The Controller does not sell or rent personal information to third parties for their marketing purposes.
5. DATA RETENTION
5.1 The Controller retains personal information for as long as necessary to fulfill the purposes outlined in this Policy, and as required by applicable law, particularly AML regulations which mandate retention of relevant records for a minimum of five (5) years.
5.2 When information is no longer required, the Controller will take reasonable measures to securely dispose of or anonymize such information.
6. SECURITY MEASURES
6.1 The Controller implements appropriate technical and organizational measures to protect personal information from unauthorized access, alteration, disclosure, or destruction.
6.2 The Customer acknowledges that no method of Internet transmission or electronic storage is completely secure. While the Controller strives to use commercially acceptable means to protect personal information, absolute security cannot be guaranteed.
7. CUSTOMER RIGHTS
7.1 Subject to applicable law and legal retention requirements, the Customer may have certain rights regarding their personal information, including the right to:
(a) Request access to personal information held by the Controller; (b) Request correction of inaccurate information; (c) Request deletion of information subject to legal requirements; (d) Request restriction of processing; and (e) Object to certain processing activities.
7.2 The Controller will respond to legitimate requests within the timeframe prescribed by applicable law.
8. COOKIES AND TRACKING TECHNOLOGIES
8.1 The Platform utilizes cookies and similar tracking technologies to enhance functionality, analyze usage, and maintain security.
8.2 The Customer can manage cookie preferences through browser settings. Disabling certain cookies may impair Platform functionality.
9. POLICY AMENDMENTS
9.1 The Controller reserves the right to modify this Policy at any time. Material changes will be communicated to the Customer through the Platform or via email.
9.2 Continued use of the Platform following notification of changes constitutes acceptance of the revised Policy.
10. CONTACT INFORMATION
10.1 Questions regarding this Policy may be directed to:
Email: support@relograde.com Support Form: relograde.com/support
11. GOVERNING LAW
11.1 This Policy shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law provisions.
11.2 Any disputes arising under or in connection with this Policy shall be subject to the exclusive jurisdiction of the competent courts in the Netherlands.